Difficult Conversations
Engage positively when emotions are high
Establish effective and efficient communication
Use Case: Manage emotions and difficult interactions positively
Purpose
Develop confidence, reduce anxiety, and improve effectiveness dealing with emotionally-charged, high-stakes, risky conversations.
When to Use
To prepare and manage challenging interactions in important relationships, when strong negative emotions are clouding interactions, undermining trust, and obstructing connection.
References
- Douglas Stone, Bruce Patton, and Sheila Heen, Difficult Conversations: How to Discuss What Matters Most (Penguin Books, 2023), particularly the checklist on pp. 279-280
- Triad Consulting Group learning resources