Difficult Conversations
Engage positively when emotions are high
Establish effective and efficient communication
Use Case: Manage emotions and difficult interactions positively
Purpose
Develop confidence, reduce anxiety, and improve effectiveness dealing with emotionally-charged, high-stakes, risky conversations.
When to Use
To prepare and manage challenging interactions in important relationships, when strong negative emotions are clouding interactions, undermining trust, and obstructing connection.
How to Use
Download the tool template in PDF
References
- Douglas Stone, Bruce Patton, and Sheila Heen, Difficult Conversations: How to Discuss What Matters Most (Penguin Books, 2023), particularly the checklist on pp. 279-280
- Triad Consulting Group learning resources