Purpose

Build awareness of our preferences and expand our repertoire of negotiation approaches, consciously selecting an appropriate one for each situation.

When to Use

At the start of our focused learning journey, when working more consciously to develop our negotiation awareness and skills, to promote more deliberate choices on modes to deal with conflict.

References

• Kenneth W. Thomas, “Conflict and Conflict Management: Reflections and Update.” Journal of Organizational Behavior 13.3 (1992), pp. 265-274
• Ralph H. Kilmann, “Take the Thomas-Kilmann Conflict Mode Instrument (TKI).” Kilmann Diagnostics, 9 July 2023