Trust Equation
Improve our trustworthiness or identify factors affecting our trust in them
Improve the working relationship
Use Case: Build trust and a solid relationship
Purpose
Diagnose trust issues and prescribe potential ways to build (or rebuild) trust and strengthen the working relationship by breaking trust down into different contributing factors.
When to Use
Typically beneficial in the early stages of a relationship, or when trust issues are identified in an ongoing relationship.
References
- Charles Green and Andrea Howe, The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust (Wiley, 2011)
- David H. Maister, Charles H. Green, Robert M. Galford, The Trusted Advisor (Free Press, 2001)
- Book author's website: